First Line Management Essentials

Technical competence is what gets people promoted into management, and it is not what makes them good at it. This programme covers the mechanics nobody hands over on the first day: how to set an expectation that holds, how to give feedback that changes behaviour, and how to delegate without either abandoning the work or taking it back.

It runs 7 times over the published calendar, in 6 cities and live online. Every date is the same programme with the same content and the same certificate.

• Set expectations that are specific enough to be measured against.
• Give corrective feedback close to the event, without either softening it into nothing or escalating it.
• Delegate at the right level for the person and the task.
• Run a one to one that surfaces problems while they are still small.

Newly appointed supervisors and team leaders, and technical specialists moving into their first role with direct reports.

Short input, then work. Across 3 days of roughly 6 teaching hours each, the balance sits deliberately with the second: a programme where the trainer talks for six hours produces notes rather than capability.

• Your own material

  Exercises run on situations delegates bring, not on a case study written for a different organisation in a different decade.

• A capped cohort

  Small enough that everybody is asked something. Executive programmes are capped tighter still.

• Practice under scrutiny

  The difficult conversation, the challenged assumption, the decision defended out loud. Judgement is not built by watching.

• Something to take back

  Each day ends with a thing you can use on Monday rather than a slide deck you will not reopen.

• A written expectation statement for each direct report.
• A repeatable structure for corrective and reinforcing feedback.
• A delegation decision tool matched to competence and confidence.
• A one to one agenda the delegate can use the following week.

A GATI certificate recording what you attended, issued after the programme has run and attendance has been taken. Attending at least 80 per cent of the days earns a certificate of completion; attending less earns a certificate of attendance stating exactly what was attended.

Every certificate carries a code that anybody can check against GATI's own record, which is what makes it worth holding. It records participation. This site will not imply one it does not have.