Question 1

How do I book a place on a programme?

Accepted Answer

Open the programme, choose a date from the schedule beside it, and register. You will be asked for the delegate's details and your billing details, and you will get a registration reference you can check at any time.

Question 2

When does registration close?

Accepted Answer

14 days before a programme starts. That window exists so joining instructions, pre work and materials reach people in time rather than the night before.

Question 3

How many people are in a cohort?

Accepted Answer

Capped by level: 14 on an executive programme, 18 on an advanced one, 22 otherwise. The cap is there so everybody in the room gets asked something.

Question 4

Can I hold a place before I have approval to spend?

Accepted Answer

Ask an advisor. A provisional hold is agreed person to person rather than through the booking form, because a hold nobody has confirmed is not a hold.

Question 5

How do I check a registration I already made?

Accepted Answer

With the reference you were given. It shows the programme, the date, the city and the status without needing an account.

Question 6

What does the fee include?

Accepted Answer

Tuition, programme materials and the certificate. Travel, accommodation and visas are arranged and paid for by the delegate, and are not included in any figure shown on this site.

Question 7

Why does the same programme cost different amounts in different cities?

Accepted Answer

Because delivering it costs different amounts. Venue and local costs vary by city, so the fee published against each date is the fee for that date rather than an average.

Question 8

Can I see fees in my own currency?

Accepted Answer

Yes, and the conversion is indicative only. Choose a currency in the footer and every fee shows an approximate amount beside the USD figure, converted at published European Central Bank reference rates with the date shown. GATI quotes, contracts and invoices in USD, and that is the amount you will be asked to pay.

Question 9

How do I pay?

Accepted Answer

By card at registration, or by invoice for an organisation. An invoice carries its own reference and payment terms, and a place is confirmed when payment or an approved purchase order is received.

Question 10

Is there a discount for sending several people?

Accepted Answer

Past a handful of delegates a private cohort is usually both cheaper and better suited, because the material can then be built around your organisation. Ask an advisor rather than booking several individual places.

Question 11

What is the difference between classroom and live online?

Accepted Answer

The faculty, the material and the certificate are the same. Classroom is a capped cohort in a city; live online is the same programme taught live to a capped cohort remotely. Live online is not a recording and not a shortened version.

Question 12

Are sessions recorded?

Accepted Answer

No. Delegates work on their own situations in the room, and a recording changes what people are willing to raise. Materials and anything produced during the programme are yours to keep.

Question 13

How long is a programme day?

Accepted Answer

6 contact hours, so a five day programme is 30 hours and the certificate says so. That figure matters if an employer is reimbursing the cost or a professional body is counting the hours.

Question 14

Which cities do programmes run in?

Accepted Answer

Every city with published dates is listed, and a city appears only once GATI has committed to delivering there. Nowhere is listed on the strength of an ambition.

Question 15

Can a programme run in a city that is not listed?

Accepted Answer

As a private cohort, yes, including at your own premises. A public date in a new city appears on the calendar when it is real, not before.

Question 16

Does GATI arrange visas, flights or hotels?

Accepted Answer

No. GATI issues the documentation a delegate needs to support a visa application, such as confirmation of registration and payment, but does not act as a travel agent and does not guarantee any visa outcome.

Question 17

What does the certificate actually say?

Accepted Answer

What GATI measured. A certificate of completion requires 80 per cent of the programme attended; below that it records the days actually attended instead. It states the programme, the dates, the city and the contact hours.

Question 18

How does an employer check a certificate is genuine?

Accepted Answer

By its code, against GATI's own record, without an account and without asking GATI. A credential nobody outside can check is decoration, and it is usually the employer rather than the delegate who needs to check it.

Question 19

I attended but did not get a certificate. Why?

Accepted Answer

Certificates are issued from the attendance register after the programme finishes. If the register shows you below the completion threshold you receive a certificate recording what you attended. If you believe the register is wrong, contact an advisor with your registration reference.

Question 20

Can a programme be delivered privately?

Accepted Answer

Any programme in the catalogue can run for one organisation, on your dates, at your premises or online. A programme can also be written from scratch around a capability your people do not yet have.

Question 21

How does a corporate brief start?

Accepted Answer

By describing the gap rather than choosing a course title. The builder asks what your people cannot currently do, who they are and how many, and produces a brief an advisor can respond to.

Question 22

Will you tell us if training is not the answer?

Accepted Answer

Yes. A gap caused by a broken process or an unclear standard does not respond to a course, and saying so costs less than running a programme that changes nothing.

Question 23

Can I send a colleague in my place?

Accepted Answer

Yes, at any point before the programme starts, at no charge. Tell an advisor the new delegate's details so the register and the certificate carry the right name.

Question 24

What happens if GATI cancels or moves a programme?

Accepted Answer

You are told as early as the decision is made, and offered a transfer to another date or a full refund. GATI does not hold a fee against a programme it did not run.

Question 25

What if I need to cancel?

Accepted Answer

Contact an advisor with your registration reference. Terms depend on how close to the start date the cancellation falls, and they are set out in the terms rather than decided case by case.

Question 26

Who leads the programmes?

Accepted Answer

Practitioners who have done the work. A trainer is confirmed when the dates are set and named on your joining instructions, and for a private programme you are told who will lead it before you commit.

Question 27

Why are there no testimonials or client logos on this site?

Accepted Answer

Because GATI cannot evidence any yet. A quote attributed to a named person, or a logo implying an organisation chose GATI, is a claim that person or organisation can deny, and in a tender they will be asked. Both appear when they are real.

Question 28

How do I get in touch?

Accepted Answer

Through the enquiry form, which reaches a training advisor. Ask about a programme, a private cohort, or something the catalogue does not cover.

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