Management, Leadership and HR
Human Resources
Handling Employee Relations Cases
Run grievance, discipline and capability cases properly, from first report to defensible outcome.
- Duration
- 3 days
- Contact hours
- 18
- Level
- Intermediate
- Fee from
- On enquiry
Overview
Employee relations cases go wrong through process failures rather than through bad intent: an investigation that was not impartial, a hearing where the evidence was not shared, a decision reached before the meeting. This programme covers the mechanics of running a case that reaches a fair outcome and would survive scrutiny.
Who should attend
HR practitioners, line managers who chair or investigate, and union or employee representatives.
What you will be able to do
- Run an impartial investigation and document it properly.
- Chair a hearing where the outcome is genuinely open.
- Distinguish conduct, capability and ill health cases and route each correctly.
- Reach and communicate a decision that is defensible.
How it is taught
Short input, then work, across 3 days of roughly 6 teaching hours each. Exercises run on situations delegates bring rather than on a case study written for a different organisation. Cohorts are capped so that everybody is asked something.
Available as classroom, live online, in house.
Programme outline
Day 1
Before the case
- Early informal resolution
- When something becomes formal
- Suspension and its risks
- Confidentiality
Day 2
Investigation
- Scope and impartiality
- Interviewing witnesses
- Handling contradictory accounts
- The investigation report
Day 3
Hearing and outcome
- Chairing with an open outcome
- Sharing evidence in advance
- Reaching and recording a decision
- Appeal
What you leave with
- An investigation plan and report template.
- A hearing structure with the chair's script.
- A routing guide for conduct, capability and health.
- A decision letter format that states reasoning.
Dates and fees
| Dates | Location | Format | Fee |
|---|---|---|---|
| 23 to 25 November 2026 | Dubai, United Arab Emirates | Classroom | US$1,200 |
| 30 November 2026 to 2 December 2026 | Dar es Salaam, Tanzania | Classroom | US$1,200 |
| 7 to 9 December 2026 | Maseru, Lesotho | Classroom | R12,000 |
| 14 to 16 December 2026 | Cape Town, South Africa | Classroom | R12,000 |
Fees are per delegate and cover tuition, all programme materials and the certificate. Travel, accommodation and visas are arranged by the delegate. Registration closes two weeks before a programme starts.
Certificate
A GATI certificate recording what was attended, issued after the programme has run and attendance has been taken. Attending at least 80 per cent of the days earns a certificate of completion; attending less earns a certificate of attendance stating exactly what was attended. Every certificate carries a code that anybody can check against GATI's own record.
It records participation. and GATI does not claim one it does not hold.