Designing Performance Management That Works

Most performance management systems are disliked by everyone required to use them, because they were designed for the reporting requirement rather than for the manager and the employee. This programme starts from what a system has to achieve behaviourally and works backwards into measures, cycles and documentation.

It runs 7 times over the published calendar, in 6 cities and live online. Every date is the same programme with the same content and the same certificate.

• Identify what the current system actually rewards, as distinct from what it says it rewards.
• Design measures that resist gaming.
• Set a review cycle matched to how the work actually changes.
• Handle the underperformance cases the system is usually avoided for.

HR leads, heads of function and senior managers responsible for designing or reforming performance management.

Short input, then work. Across 3 days of roughly 6 teaching hours each, the balance sits deliberately with the second: a programme where the trainer talks for six hours produces notes rather than capability.

• Your own material

  Exercises run on situations delegates bring, not on a case study written for a different organisation in a different decade.

• A capped cohort

  Small enough that everybody is asked something. Executive programmes are capped tighter still.

• Practice under scrutiny

  The difficult conversation, the challenged assumption, the decision defended out loud. Judgement is not built by watching.

• Something to take back

  Each day ends with a thing you can use on Monday rather than a slide deck you will not reopen.

• A diagnosis of the incentives the delegate's current system creates.
• A revised measure set with gaming risks documented.
• A review cycle proposal with the rationale for its frequency.
• A documented process for handling sustained underperformance.

A GATI certificate recording what you attended, issued after the programme has run and attendance has been taken. Attending at least 80 per cent of the days earns a certificate of completion; attending less earns a certificate of attendance stating exactly what was attended.

Every certificate carries a code that anybody can check against GATI's own record, which is what makes it worth holding. It records participation. This site will not imply one it does not have.